Delivery Information

Our in house Delivery service

Free Premium Room Of Choice Service.

At Sweet Dream Makers we understand that in today’s hectic lifestyle it is not easy to take delivery’s on certain days and at time s that don’t suit your individual needs.

Once you order we will send you a confirmation email of what items you have purchased and the estimated delivery time. Please reply to this email with any specific delivery requests or any directions if your house is tricky to find or for the van to reach your property. Once we have received any requests we will send you your specific date and time for your delivery with plenty of notice given.

Two man delivery into room of choice

We offer a free flexible standard 2 man room of choice delivery service to 99% of England, Wales and Scotland (see map below for postcode surcharges) within 10 working days on the majority of our beds and furniture. However it is important to still check the product description for your lead time as some items can have a slightly longer lead time.

We have our own in house delivery team and vehicles to enable you and your new bed or furniture get the professional white goods delivery service that you deserve with a helpful text to let you know exactly when they will be arriving with your goods.

1 hour time slot

All items are booked in with a 1 hour time slot and taken with care into the room of choice by our own drivers. We will take our shoes off and take any items upstairs or downstairs it’s up to you.

London deliveries every Saturday

Don’t worry if you need a weekend delivery as we deliver to all of London and surrounding areas every Saturday.

Our delivery drivers are delivering across the country every day so if you need a quicker delivery then contact us as we may have a space on a booked delivery run that we can add to you for a quick delivery.

All beds and furniture is covered for a free replacement in the case of any items being faulty or damaged with our premium service and must be reported within 10 working days.

We aim to be as flexible and helpful as possible to take away any hassle and give you the best service we can so if you have specific days off then please contact us and we will aim to deliver on the date and time needed.

We will give you the signed delivery note upon completion which acts as your guarantee so ensure you keep hold of this in a safe place.

We are not able to take any packaging away and advice that all packaging is kept until assembly has took place and inspected as we will not be able to take any returns without the original packaging so it is important that you open all boxes carefully and inspect every piece of furniture.

Free Express Delivery Service.

We also understand that emergencies happen and you might need your new bed frame or mattress the next day so we have an express delivery section on 1000,s of items. You can choose a day at checkout that is best for you. Mon-Fri only on all express delivery’s.

This service can be a 1 man delivery to the front door only so please check the listing for the delivery info or contact us if you are unsure.

All express delivery’s need to be checked before signing and any faults or damages refused or reported with 24 hours for replacements to be sent.

We are unable to offer a assembly service on express deliveries but we will change it to the premium service for any assembly deliveries that are required.

Delivery Surcharges

The following postcodes incur a delivery surcharge of £60 which must be paid before delivery time is booked in.

AB, PA, IV, KW, KA, G84, G83, DG8, DG9, DD, FK17 to FK21

The following postcodes are 2-4 week lead times and will incur a carrier charge of £45.00.

TR, NR, DT, PL, SA15 through to SA73, and CT

If you are unsure or need any help then please contact us on 01244 822 592 or 07852 598230.