View our full refunds and returns policy here
We offer a 7 working day money back guarantee. If you would like to return your goods please contact us. The cost to collect your items is a maximum of £30. If the actual cost is less we will let you know. Alternatively, if you wish you may organise to return the item yourself. We have to levy this as our margins are so small that we would incur a great loss.
We will issue a refund if the goods are returned in their original packaging, with all protection padding intact, unused, and in the condition they arrived. Items which are not adequately packaged at time of collection may not be collected and a charge of £30 may be levied to cover the cost of the failed collection.
Please ensure that the product is checked for any sign of damage before disposing of the packaging. As a courtesy we ask that orders are checked to ensure they are the correct size, colour, model etc before assembling the product as we cannot accept returns of items that have been assembled.
Once goods have been returned in the original undamaged packaging and we have checked that our conditions are met and no sign of tampering a full refund to the card or via paypal account used to make the purchase will be made. We reserve the right to withhold all or part of your refund if items are returned damaged.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
If you experience any problems with your goods please contact us and this will be rectified as soon as possible. We do not charge for collection of items which are faulty or damaged, we reserve the right to offer replacement parts. Any goods intentionally damaged to avoid a collection card will be returned back to the customer.
All items come with a one year manufacturers guarantee, unless stated as longer.
These conditions are here to prevent abuse of our good nature to ensure we can continue to offer the best service and the lowest prices possible.